The mobile app mirrors the desktop experience and pairs with push notifications, so important conversations and tickets get handled even away from a desk.
Full serving on mobile
Text, images, voice and canned replies are all available, with visitor context and history intact.
- Multiple parallel conversations
- Voice and image messages
- Company-wide canned replies
Never miss a ping
New conversations, ticket assignments and SLA alerts arrive as pushes, with quiet hours when needed.
- New conversation alerts
- Ticket assignment alerts
- Configurable quiet hours
FAQ
Can mobile and desktop be online together?
Yes. Messages sync in real time and switching devices never breaks a conversation.
What if pushes do not arrive?
Check system notification and background permissions, and make sure quiet hours are not active.