Every conversation enriches the customer profile. Meiqia captures contact details, source channel and history automatically, and you can add your own fields and tags.
Automatic profile building
First source, device, region and conversation counts are collected without agent effort.
- Source channel and first page
- Device and region
- Conversation and ticket counts
Custom fields and tags
Model membership tier, order IDs or intent level, then filter and segment on them.
- Custom fields and dropdowns
- Bulk import and tagging
- Segment by tag for outreach
FAQ
Can I export customer data?
Yes, to spreadsheets, or sync it to your own CRM through the API.
Can I link identities with our system?
Yes. Pass your own customer identifier so logged-in users match their visitor history.