Anything that spans teams or days becomes a ticket. Custom fields, status flows, owners and SLA timers keep progress visible to everyone involved.
Chat to ticket in one click
Creating a ticket from a conversation carries over customer data, transcript and attachments automatically.
- Customer and transcript carried over
- Attachments and screenshots
- Templates and priority levels
Clear ownership and history
Every status change records who did it and when, so accountability is never ambiguous.
- Custom status flows
- Owner, watchers and collaborators
- Complete activity log
FAQ
Can a ticket involve several contacts?
Yes. Set a primary contact plus related contacts for accounts with many stakeholders.
Can customers see ticket progress?
You can enable a customer view so they can self-serve status instead of chasing you.