For customers who prefer email, Meiqia converts inbound mail into conversations or tickets that follow the same queue, routing and reporting as every other channel.
Connect a mailbox
Bind and authorize a support mailbox in channel settings; new mail is fetched on your chosen interval.
- Common business mailboxes
- Configurable fetch interval
- Multiple mailboxes
Route to tickets
Rules classify inbound mail by sender and subject, then create and assign tickets automatically.
- Classify by sender and subject
- Auto-create and assign tickets
- Keep attachments and body
FAQ
Can I send campaigns from here?
Please do not — bulk marketing from a support mailbox risks spam classification. Use a dedicated email service.
Is fetching delayed?
Usually minutes, depending on the mailbox provider and your fetch interval.