Inviting a rating right after a conversation is the most direct way to find service problems. Meiqia supports star ratings, reason tags and free-text comments.
Choose a format
Stars, emoji or reason tags, with optional free-text suggestions.
- Star or emoji rating
- Dissatisfaction reason tags
- Optional comments
Trigger timing
Usually on conversation close or ticket closure; you can also limit it to certain channels or frequencies.
- Auto-invite on close
- Invite on ticket closure
- Channel and frequency control
FAQ
Response rate is low — why?
Shorten the survey, ask right at close, and explain that ratings drive improvements.
Can customers rate specific issues?
Yes, use reason tags so feedback can be grouped and acted on.