Greetings, queue notices and offline messages shape first impressions. Configuring them well measurably reduces visitor drop-off.
Greeting and guidance
A greeting with FAQ shortcuts removes the anxiety of an empty chat window.
- Per-channel greetings
- FAQ shortcuts
- Customer name variables
Queue and offline
Tell people where they are in line, and switch to a message form when nobody is available.
- Queue position
- Estimated wait
- Holiday and offline forms
FAQ
Do auto replies feel cold?
Use conversational wording with an agent signature, and get to substance quickly instead of apologizing repeatedly.
Can greetings vary by page?
Yes, match by page rules and show different copy on different landing pages.