A quarterly summary of 2026's notable releases, so you can see the direction of the product and spot capabilities you have not switched on yet.
Q1
Focus on agent efficiency: parallel conversation handling and canned reply management.
- Conversation list improvements
- Reply groups and search
- Desktop alert improvements
Q2
Intelligence: the AI assistant entered beta and knowledge suggestions shipped.
- AI assistant beta
- Similar-question suggestions
- Visual bot thresholds
FAQ
Does the yearly summary include every patch?
Only notable changes; see the changelog for per-release detail.
Can old clients keep working?
We recommend staying current — old builds may lose compatibility over time.