This page explains storage location, access boundaries and retention. If your industry has extra requirements, look at Enterprise and self-hosted options.
Storage and encryption
Data is encrypted in transit and at rest, with encrypted backups and periodic restore drills.
- Encryption in transit
- Encryption at rest
- Encrypted backups and drills
Access boundaries
Only authorized accounts can read conversations and customer data, and every access is logged.
- Role-based visibility
- Audited sensitive actions
- Export approval workflows
FAQ
Can data stay in one region?
Yes. Enterprise and self-hosted deployments support a chosen data region.
Are conversations used for model training?
Not by default; usage follows your privacy settings and deployment.